Shipping in Italy
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Order preparation
We process all orders received by 11:00 every day, from Monday to Friday. Processing times may vary depending on material availability and the volume of requests.
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Delivery times in Italy
Delivery generally takes 24 to 72 working hours from the departure of the parcel.
Timelines may vary for remote locations, islands or periods of particularly high demand. -
Packaging
Profiles are carefully packaged using protection systems suited to the type of material and the length of the bars.
The aim is to minimise the risk of damage during transport. -
Tracking
Products are shipped via a selected courier, usually SDA, with an active shipment tracking service. As soon as the goods are handed over to the courier, you will receive a notification with the shipment tracking details.
Shipping in Europe
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Order preparation
We process all orders received by 11:00 every day, from Monday to Friday. Processing times may vary depending on material availability and the volume of requests, while always ensuring efficiency for European destinations.
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Delivery times in Europe
Delivery generally takes 4 to 8 working days from the departure of the parcel. Timelines may vary for remote locations, islands or during periods of particularly high demand, such as holidays or seasonal peaks.
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Packaging
Profiles are carefully packaged using protection systems suited to the type of material and the length of the bars.
The aim is to minimise the risk of damage during international transport. -
Tracking
Products are shipped via a selected courier, with an active shipment tracking service.
As soon as the goods are handed over to the courier, you will receive a notification with the shipment tracking details.
Shipping & Delivery
International Shipping & Returns
Shipping costs
Order & Tracking
Returns & Refunds
Damaged or incorrect products
Return conditions
Assistance & Support
How long does shipping take?
National shipping takes 24 to 72 working hours. Orders received by 11:00 are prepared and shipped immediately.
What shipping options are available?
All national orders are shipped with express service.
For international shipments, costs are calculated directly at checkout based on the destination country, with the option to choose between standard or express shipping.
Can I track my order?
Yes, after shipment you will receive a notification by email or message from the courier with the tracking number.
Which countries do you ship to?
Mainly Italy, but we also ship throughout Europe.
Can I change the address after placing the order?
Yes, contact support immediately on Whatsapp +39 379 2004480, providing the order number to change the details.
Do you make international deliveries?
Yes, they are available; contact customer support on Whatsapp +39 379 2004480 for specific information.
What are the delivery times for shipments abroad?
Delivery times for international shipments generally range from 4 to 7 working days, depending on the destination country and the service selected when placing the order.
Are there customs duties or taxes to pay?
Any customs duties, taxes or clearance costs are borne by the recipient.
How are customs procedures managed?
For information regarding customs procedures, we invite you to contact our support service on Whatsapp +39 379 2004480 or by email at minutaprofili@gmail.com.
How are returns for international orders managed?.
For returns from abroad, it is necessary to contact customer support in advance, indicating the order number and the reason for the return. We will provide all instructions for shipping and the return address.
Shipping costs for international returns are borne by the customer, unless otherwise communicated, in the event of an error on our part and/or damage caused by the courier. The refund will be issued after verifying the integrity of the product, according to the conditions set out in our return policy.
What are the shipping costs?
For Italy, 7 euros for orders under 47 euros; free above 47 euros.
Do you offer free shipping above a certain threshold?
Yes, free shipping for orders over 47 euros in Italy.
Do shipping costs vary depending on the destination?
Yes, for international destinations they vary; contact support for an accurate calculation.
How are shipping costs calculated?
Fixed at 7 euros for orders under 47 euros in Italy; free above that threshold. For other destinations, on request.
How can I track my order?
You will receive an email or message with the tracking number after shipment.
What does βorder in preparationβ mean?
It means that the order is being prepared for shipment, typically within the same day if received before 11:00.
What happens if the tracking does not update?
Contact support on "Whatsapp +39 379 2004480 or by email at minutaprofili@gmail.com to check the status.
Can I cancel an order that has already been confirmed?
Yes, it is possible to request cancellation or modification of the order by contacting support immediately and indicating the order number.If the shipment has already departed, transport costs will be deducted from the order total. For further information, we invite you to contact our customer service on Whatsapp +39 379 2004480.
What is the return policy?
Returns are possible within 14 days of receipt; the product must be intact, not assembled and complete.
How long do I have to return the product?
Within 14 days of receipt.
How do I request a return?
Send an email to minutaprofili@gmail.com or a WhatsApp message to +39 379 2004480 to define the products to be returned; the refund will be issued after inspection at the warehouse.
Are the return shipping costs at my expense?
Yes in Italy, the 7 euro return shipping costs are borne by the customer; in the event of damage and/or an error on our part, the costs will be borne by us.
When will I receive the refund?
The refund is processed promptly after the product has been inspected at the warehouse.
What should I do if the product arrives damaged?
Document the product and packaging with photos, contact support by email at minutaprofili@gmail.com, WhatsApp at +39 379 2004480, or chat, and request a refund/replacement/repair.
What happens if I have received the wrong item?
Document the product and packaging with photos, contact support by email at minutaprofili@gmail.com, WhatsApp at +39 379 2004480, or chat, and request a refund/replacement.
Do I need to keep the original packaging?
Yes, to document any damage; pack the item securely for the return.
Do the profiles need to be returned packaged?
Yes, they must be packed securely to avoid damage during transport.
Can I return cut or used profiles?
No, products must be intact, not assembled and not damaged.
How can I contact you for assistance?
By Whatsapp +39 379 2004480, by email at minutaprofili@gmail.com or via chat on the website.
How long does it take to receive a reply?
Our team generally replies within a few minutes.
We are committed to providing fast and precise assistance for every request.
Do you offer technical assistance for specific products?
Yes, customer support provides assistance for orders, shipments, returns and technical questions about products.
Fast shipping
Delivery in 4 to 8 working days for international orders.
Shipping calculated at checkout for Europe.
Secure payments
Card, PayPal, bank transfer and cash on delivery. Certified and protected transactions.
Discover tax benefitsYour order journey
From confirmation to delivery, complete transparency.
01
Order
confirmed
Immediate
confirmed
Immediate
You receive a confirmation email with a summary of products and shipping address.
02
Order
preparation
By 11:00 AM
preparation
By 11:00 AM
The package is prepared and packed. Orders placed by 11:00 AM are processed the same day.
03
Courier
shipping
4-8 working days
shipping
4-8 working days
You receive the tracking code by email. Delivery in 4-8 working days.
04
Delivery
Arrival
Arrival
If you are absent, delivery will be attempted on the next working day.
05
Return
Within 14 days
Within 14 days
Intact packaging, unused product. Immediate refund.
Testimonials
A truly excellent experience. Good value for money, fast shipping, quick and efficient communication. Also in resolving an issue encountered with the postal service. Thank you.
Since we did not know the company, we ordered by phone with payment upon receipt of the goods. Despite the end-of-year holiday period, we received the parcel as expected, on January 2 by post.
Impeccable service, fast shipping and carefully prepared packaging. A serious company, attentive to the customer, with truly well-made materials. Highly recommended.
The goods were delivered in 24 hours, perfectly packaged.
I will recommend them to anyone who needs to contact them.
